CS Mortgage Solutions started trading in July last year, we started out with three of us and over the past twelve months we have grown to twelve mortgage advisers, our own Compliance and Risk Manager and we will also offer full Investment and Pension advice by the end of the Q1 2019.
The business has gone from strength to strength since we started and one of the main reasons for this is what sets us apart from the next firm offering mortgage advice. We pride ourselves on helping our clients with all aspects of their journey, our help to find service supports our clients through the whole homebuying process. As I’ve always said mortgages are boring, it’s all about what the mortgage brings, so the new home, that’s what’s important to the client so it’s important to us. We love helping people find their new home, arranging viewings, negotiating on offers, that’s what we do, that’s the exciting part. We obviously help them find the best mortgage for them, however, it all starts with the new home. We offer traditional face to face advice in an office or in the comfort of people’s homes, telephone advice, video chat or live chat advice. I believe it’s important we offer these different channels to heighten the customer experience with all us working evenings and weekends to ensure our clients needs are met as not everyone can see a mortgage adviser nine to five.
Customer feedback and reviews are vital to the success of this business. We have over one hundred reviews on Trustpilot with some amazing comments from our clients and their experience and how we have changed their lives. I could include exerts from several of the reviews, however, to understand what we truly do and the impact we have, I feel it is better if you click on this link https://uk.trustpilot.com/review/csmortgagesolutions.co.uk and read them for yourselves. This is testament to each adviser, the feedback on our service is always fantastic. To hear first-hand how each adviser has really made a difference makes you realise what being a great mortgage adviser really is about. Most recently, we have been rated one of the top three mortgage brokers in Leeds by an independent panel, this again is a great achievement given the competition of mortgage brokers in Leeds.
Even though we are all self employed and based remotely, we are a team, without a doubt, we all trust each other to do our jobs and that’s vital in any successful team. The team and the support we all give to each other is core to this business and only contributes to our success. Every member of the team is always there to help and support one another, no one is in it for themselves, and it’s this team ethic that truly makes us special.
Watch our video here: https://vimeo.com/298751390/7656de257d