Who are Lightfoots? To many, a relatively unknown firm 5 years ago, we are now principal advisors to a number of lenders and feature on panels for most of those dominating the lending sector.
It may come as a surprise to many that we are, in fact, a regional firm with over 150 years’ experience; and one that has served our loyal private clients throughout that period as well as the lending industry for the past 30 years.
It is our proactive, dependable, and traditional style provided to the Oxfordshire region for so long, that has proven to be both the bedrock and springboard for the services we now deliver to lenders and borrowers alike.
We have dedicated teams, but we don’t expect you to speak with a different case handler every time you call. We all have direct dials; call and speak directly with the person you need. We can offer you a remote access portal if you want, but believe personal, direct contact and updates from our qualified team is a better way to ensure lenders, brokers and clients all get first-hand and real-time information apprising them of where their case has got to.
We embrace technology, as any progressive firm must, but we don’t rely on systems to do your work as a substitute for qualified people. Technology is crucial and competitive fees important to some, but the key features that any successful law firm should never compromise on are technical capability and a service that has people telling others or returning with their own repeat business.
We aren’t the cheapest, never have been and doubt we ever will be. We have never tried to compete with those who operate a model where IT replaces people or fee levels dictate service standards. Our lengthy existence, reputation gratefully endorsed by so many and rapid emergence within the lending sector is testament to the service we provide; and will continue to improve and extend without forgetting our core values.
Even making the shortlist is hugely flattering, but your vote will be the biggest compliment to the hard working individuals that represent and showcase Lightfoots on a daily basis; and an opportunity to add to the 3 lending industry awards (legal sector) already won in the past 18 months.