MAB is the UK’S leading and most recognised* intermediary brand. We deliver face to face advice in every UK postcode alongside 5 regional telephone advice hubs. This, combined with our in-house technology eco-system and unswerving focus on delivering an experience that is 100% customer led, has resulted in an incredible ninth consecutive year of 20% + profit growth. All of which has been achieved without compromising on our strategy and high-quality standards, and by understanding and investing in customers future direction of travel.
Technology is increasingly facilitating greater choice in how customers research and receive advice. As a business we have technology in our DNA, challenging ourselves daily to improve the customer and adviser experience.
To this end we’re proud to have engineered our technology eco-system in-house to facilitate a secure and globally scalable open API architecture. Consumer centricity is at the heart of the strategy with significant investment in predictive analytics enabling a targeted approach to consumer propositions. Although our strategy is to lead the way in a technology led sector, we also want to be instrumental in shaping the future for a strong and sustainable intermediary sector.
Protection is another cornerstone of our business strategy and ethos. We want to ensure that every customer is able to keep up the mortgage payments and maintain their lifestyle if the worst happens. All of our systems, processes, technology and training are geared to this one aim.
Every customer taking out a mortgage is offered a protection review, and we help customers understand the risks of dying, becoming seriously ill, being off work sick or losing their job, in a very visual way. We set strict time limits within which the review and advice must take place, and have standards, guidance and KPI’s that enable us to monitor this crucial advice area.
MAB also continues to lead the way in terms of responding to the changing landscape within the industry and by focusing on a specialist approach across the business to ensure the best customer and adviser experience possible. For example, within Buy-to-Let we have focused on communication strategies with the many landlords that our 1,600 estate agency/ lettings branches deal with, whilst also securing additional. We have also introduced specialist buy-to-let adviser licences to recognise the level of expertise required. This methodology has been followed across several other areas of the business.
Central to the USP is the core Intellectual property of our product and technology, that when wrapped with high-quality advice creates a uniquely unparalleled proposition and moreover superior consumer experience that MAB have proudly constructed using over two decades of trading innovation.
The team at MAB are passionate about its channel agnostic mission to provide the consumer with a genuine choice about how interactions takes place, whether it’s face to face, telephone, digitally or a combination of all three – the consumer is always at the heart.